You can return any faulty item that is still covered by your warranty period. You are required to contact us to report a fault. As a condition of purchase, any faults will be assessed over the telephone with a technical advisor, and if the problem cannot be fixed with the assistance of technical support, a return will be approved. Any items that are outside of the warranty period, or non-faulty items will need to be returned and redelivered at the customers cost. You must still contact us to arrange such a return. Any items being returned for a refund within the first 28 day period, whether being collected or sent back will need to be received by our returns department before a refund is processed.

Under the Distance Selling Regulations, you have 14 days, from the date of receipt, to cancel your order. If your item is not faulty, but you wish to return the item for a refund, you are required to contact us within 14 working days of receiving the goods, either by phone, email or in writing. The customer is responsible for any return carriage costs. We will process a refund for a returned item after we have received the item and inspected it to confirm that it is in the same condition as it was despatched in. Any items returned after 14 days from receipt will not be eligible for a refund.
Under the Distance Selling Regulations the customer is required to take reasonable care of goods. Therefore, the customer must take reasonable care to ensure that we receive the goods and that they are not damaged in transit. We reserve the right to recover costs incurred by non-returned items or items that are damaged in transit.

If your warranty has expired, you will be responsible for the cost of any repairs or replacements.

During the Set-Up procedure, you will be asked if you want to create a password. It is your responsibility to remember your password. We cannot be held responsible, nor provide technical support for forgotten passwords. The password is optional, you do not need to enter one if you wish not to. We have no way of retrieving your password. The way to repair a machine with a forgotten password is to re-install the operating system. This would mean a complete erasure of all customer data and software. This is not covered under your warranty, and would be performed at an additional cost to the customer.

In the event that a Happus product is mistakenly listed at an incorrect price, Happus reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Happus reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Happus shall issue a credit to your credit card account in the amount of the incorrect price.
Happus Ltd reserves the right to cancel any order at any point at our own discretion. Verbal or written abuse to Happus staff members will not be tolerated and any individual carrying out abusive behaviour towards staff members will have their order(s) cancelled, and any required technical support will be refused

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include www.happus.co.uk. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

This online privacy policy applies only to information collected through our website and not to information collected offline.

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

By using our site, you consent to our privacy policy.