Your computer will come with an easy to follow set-up guide to help get you started. Important information such as your Microsoft product keys to validate your software will be included in your set-up guide, so please keep it safe.
If this is your first computer you may want some additional support and advice. The happus team are ready to assit you and can be contacted on
To download a copy of the set-up guide, right click the link below and choose save target as/ save link as
Product keys are case sensitive and it is easy to enter the key incorrectly. Please make sure that:
This is usually caused by the customer selecting US mode during the set-up process. It can be easily fixed by changing your ettings from US to UK. If you require assistance please call tech support on 03300 10 33 00
If your computer is broken please contact the tech support team on 03300 10 33 00 to see if your problem can be resolved over the phone. If we cannot resolve your problem and you are within your 12 month warranty period a collection is free of charge within the first 28 days. After this period it is the customers responsibility to return the computer to us for repair/replacement. See our full warranty terms and conditions, available on the website & included in your set up guide.
If you don't like the computer, and there is no physical fault or issue, you will be able to return the item providied it is within the first 14 days of purchase.(Consumer Contracts Regulator).You are responsible for the return carriage costs. Once the return has been received and checked a refund will be processed.
During the set-up process you will be asked if you want to create a password. You do not need to create a password, it will however make your computer more secure, as no one else will be able to gain access to it. Please Note - If you forget your password you will not be able to access your computer and we cannot be held responsible or provide technical support for forgotten passwords.
Being connected to the internet will introduce you to a whole world of information and opportunities.
Its simple to stay in touch with family and friends using the internet, a wonderful way to communicate and keep up to date. There are a number of free ways to help you stay connected. E-mail, Skype and Facebook.
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Save money online by accessing the internet for the best deals, shopping, travel and price comparison websites.
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Access online music websites, catch up with TV programmes
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There are a wide range of on-line resources available to help you get the most out of your computer.
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Search for employment opportunities, create CV's and apply for jobs on-line.
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Your computer comes with Windows 7 (the computer's operating system) pre loaded.There lots of great accessibility features built in. The Accessibility software makes it easier for people who need assistance using a computer. For example speech recognition, magnifier function, narrator & the ability to change font size .
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Your computer will come with Microsoft Security Essentials pre-loaded. This will help protect your computer from unauthorised access, block viruses, malware and spyware. Microsoft Updates will help to ensure your protection is always up-to-date
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