Support

FAQ's

What if my product key won't work?

Product keys are case sensitive and it is easy to enter the key incorrectly. Please make sure that:

• You are using capitals letters
• You are not using the number, or the letter O
• You do not need to enter the dash symbols
• You take care not to confuse letters & numbers eg Confusing an 8 for a B
• Check that the date and time set on your computer is correct. If it is incorrect, right click on your time display in the bottom right hand corner of the screen and select - Change date and time settings

The @ symbol on my computer is broken?

This is usually caused by the customer selecting US mode during the set-up process. It can be easily fixed by changing your ettings from US to UK. If you require assistance please call tech support on 03300 10 33 00

What do I do if my computer is broken?

If your computer is broken please contact the tech support team on 03300 10 33 00 to see if your problem can be resolved over the phone. If we cannot resolve your problem and you are within your 12 month warranty period a collection is free of charge within the first 28 days. After this period it is the customers responsibility to return the computer to us for repair/replacement. See our full warranty terms and conditions, available on the website & included in your set up guide.

What if I don't like my computer when I receive it?

If you don't like the computer, and there is no physical fault or issue, you will be able to return the item providied it is within the first 14 days of purchase.(Consumer Contracts Regulator).You are responsible for the return carriage costs. Once the return has been received and checked a refund will be processed.

Do I have to set up a password?

During the set-up process you will be asked if you want to create a password. You do not need to create a password, it will however make your computer more secure, as no one else will be able to gain access to it. Please Note - If you forget your password you will not be able to access your computer and we cannot be held responsible or provide technical support for forgotten passwords.

Useful Information

Being connected to the internet will introduce you to a whole world of information and opportunities.

How to keep in touch with family and friends.

Its simple to stay in touch with family and friends using the internet, a wonderful way to communicate and keep up to date. There are a number of free ways to help you stay connected. E-mail, Skype and Facebook.

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Shopping

Save money online by accessing the internet for the best deals, shopping, travel and price comparison websites.

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Entertainment

Access online music websites, catch up with TV programmes

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Learn More

There are a wide range of on-line resources available to help you get the most out of your computer.

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Find Work

Search for employment opportunities, create CV's and apply for jobs on-line.

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Accessibility

Your computer comes with Windows 7 (the computer's operating system) pre loaded.There lots of great accessibility features built in. The Accessibility software makes it easier for people who need assistance using a computer. For example speech recognition, magnifier function, narrator & the ability to change font size .

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Security & Privacy

Your computer will come with Microsoft Security Essentials pre-loaded. This will help protect your computer from unauthorised access, block viruses, malware and spyware. Microsoft Updates will help to ensure your protection is always up-to-date

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